Product Managers, Content Strategist, and Fellows; government, nonprofit, and community partners.

Designing content data structures, information architecture & taxonomies, content design, testing, and management, plain language writing.

Investigating the “why”, seeing what else is out there, reviewing previous research, etc, evaluating tools, visualizing and documenting what we know, and options to move forward.

Design tools and strategies for talking and partnering with users to build tools, services, products and processes that help them solve challenges. Facilitating conversations, workshops and activities with diverse individuals, groups, in person or virtually. Following up.

Contracts, projects, teams, vendors and partners

Setting goals and measuring them, launching new products, growing and maintaining products, letting go of what’s not working.